Privacy Policy

Introduction

Snow-grove is committed to protecting your privacy and handling your personal data responsibly. This Privacy Policy explains how we collect, use, store, and protect information when you visit our website or use our services.

By using our website, you agree to the collection and use of information in accordance with this policy. We may update this policy periodically, and the latest version will always be available on this page.

Information We Collect

We collect information you provide directly to us, including:

• Name and contact details when you complete our enquiry forms
• Email address for communication purposes
• Course preferences and enquiry details
• Any additional information you choose to share in message fields

We also automatically collect certain information when you visit our website:

• IP address and browser type
• Pages visited and time spent on site
• Referring website addresses
• Device and operating system information

How We Use Your Information

We use the information we collect to:

• Respond to your enquiries and provide requested information
• Process course enrolments and manage your participation
• Send relevant updates about courses you have expressed interest in
• Improve our website and services based on usage patterns
• Comply with legal obligations

Legal Basis for Processing

We process your personal data based on one or more of the following legal grounds:

• Your consent, which you can withdraw at any time
• Performance of a contract or steps taken at your request prior to entering a contract
• Compliance with legal obligations
• Our legitimate interests in operating and improving our services

Data Sharing

We do not sell your personal information to third parties. We may share data with:

• Service providers who assist in operating our website and delivering services
• Professional advisors such as accountants or legal counsel
• Authorities when required by law

Data Retention

We retain personal data only for as long as necessary to fulfil the purposes for which it was collected, or as required by law. Enquiry data is typically retained for two years unless you request earlier deletion.

Your Rights

Under data protection law, you have the right to:

• Access the personal data we hold about you
• Request correction of inaccurate data
• Request deletion of your data in certain circumstances
• Object to processing based on legitimate interests
• Request restriction of processing
• Data portability where applicable
• Withdraw consent at any time

Data Security

We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, alteration, disclosure, or destruction. However, no method of transmission over the internet is completely secure.

Contact Us

If you have questions about this Privacy Policy or wish to exercise your rights, please contact us at [email protected] or write to us at 42 Cathedral Road, Cardiff CF11 9LL, United Kingdom.

Last updated: January 2024